It never ceases to amaze me how unorganized most corporations are. How many opportunities are lost because they were not adequately managed? Allow me to share a recent experience with you.
Automotive Retail Outlet
I went to the dealership near me because I was considering getting a new car. This car lot has a lot of name recognition and spends a lot of money on marketing to attract more customers.
When I entered the new car department, a salesgirl immediately greeted me. After asking several broad questions, I concluded that now was not the time to invest in a new car. The salesperson was clueless and expected me to ask all the questions. She lacked any sales training. No request for my contact information was made before I left.
After that, I went to the Used Cars section. Two salesmen passed the day by discussing the day’s cricket action. I had to cut into their profound talk to ask for help. I looked at a few vehicles and asked all the pertinent questions (remember, I’m the buyer, not the seller; it should have been the other way around). The dealer made no effort to highlight the vehicles’ advantages. He did nothing but stare at me. I thanked him for his time, and he wished me a good day.
Once again, he had a chance to make a sale to me, and he passed it up.
Property Brokerage Services
I attended a conference where a prominent agent discussed the methods by which they had established their business and how they truly cared for their clientele.
I was interested in a specific development a few weeks later, so I called one of his agents. I left a message that I was genuinely interested and asked for a return call. Because my call was never returned, I tried again three days later. The salesgirl was unapologetic and downright rude. It was a Sunday, so that could explain it. I probed more with a few queries, and it became clear that none of the apartments in the building were appropriate for my needs. She didn’t even bother to ask for my full name and number!
Where Did Things Go Wrong?
The owners of these companies should send their employees to a sales training program first and foremost. The Sales Bootcamp by Wayne Berry (Click Here For Details) fits the bill nicely. More importantly, students need to learn the art of follow-up. These so-called “salespeople” should have requested my information and kept in touch with me somehow. They could have called me when the perfect product for my needs became available, and I would have been ready to buy.
How Can You Boost Your Financial Gains?
Constantly train your staff. Send your employees to conferences, seminars, and workshops so they can learn new skills that can be applied to your company. You should go, too.
Many business owners and managers bring their employees to my public workshops on “How to Have Less Mess, Less Stress, and More Success.” Attendance is highly beneficial for their workforce, but management remains a constant source of frustration. Those in positions of authority who can bring about change should be the ones to show up.
Find out how to plan and schedule your activities. The majority of business owners are too preoccupied with fixing problems to invest in growing their company and their staff, two factors that would ultimately increase profits. They’ll learn techniques for balancing their professional and personal lives.
Hire a business coach and see your company grow. A competent coach will not only have “the rungs on the board” but will also serve as an exemplary example of the desired behavior. They will instruct you in the art of efficient labor. Check them out before you sign anything. Ask for references from previous clients or coworkers.
Don’t be hesitant to make financial commitments here. Why not learn how to manage better and expand your company if doing so will increase productivity and revenue?
A business coach will work with you to improve all aspects of your company. They will teach you the ins and outs of streamlining processes, building a high-performing staff, advertising, and planning for your company’s future.
The return on your investment will be enormous. (You may speed up the growth of your business by attending our class on the 7 Key Strategies to Grow an Ideal Business on February 10.)
John’s Narrative
John is the CEO of a manufacturing company. He always blamed his lack of success on Dean, his manager. He felt he had to take up the slack and sometimes do twice the work since he believed Dean wasn’t doing his share.
Dean’s poor performance may be attributed to several factors, but John was the primary one. He was a terrible leader, and his company reflected that. It was a chaotic mess. The proprietor of that company caused a lot of unnecessary waste of time and resources. The result was a high rate of employee turnover.
People would be employed and ostensibly “trained,” only to quit a few months later due to the disarray.
John participated in our program for Master Managers. The program contains a profile assessing a wide range of talents essential to success. We took a 360-degree approach, which meant that the business owner rated himself and heard ratings and comments from other important people in the company. This was all done behind John’s back, so he had no idea who said what. This step was crucial because his people could be too afraid to tell us the truth without it.
John was astounded by his group’s feedback. Not everyone was complimentary, though. Thanks to this procedure, we were able to zero in on the root causes of the problems and think methodically about how to fix them. John had no notion that he was the one holding his company back from success.
Dean, the manager, also joined in, with input from John, the company’s owner, and the rest of Dean’s direct reports. There were many issues to resolve, but the most crucial was that Dean was standing in the wrong place. This position was not a good fit for his talents, and he would have been better off in another part of the organization.
John has saved a ton of money thanks to this incredibly straightforward method.
Dean is doing a fantastic job as Financial Controller, and he recently hired a new manager from outside the company because he didn’t have a suitable individual for the position. (Neither his personality nor his abilities fit the manager job well. Hence he should never have held that post.) Every day, all Dean wanted to do was shut the door to his office and get to work.
John is well on his way to being an outstanding leader, keeping his team around, and his productivity has skyrocketed. He can focus on business matters now that he has more time. As a result of the significant productivity boost, revenues have increased.
The Last Word
To increase your profits, you only need to realize what has to be done and then do it.
Have a wonderful week!
A. Pirihi, Lorraine
Personal productivity expert and top life coach in Australia, Lorraine Pirihi. Her company, The Office Organiser, is dedicated to teaching CEOs and managers of small businesses the art of office organization. Lorraine is an engaging speaker and the creator of many resources, including the bestseller “How to Survive and Thrive at Work!” Download her free ezine by clicking here.
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